Shipping
Shipping Times
Order processing typically takes 2-3 business days and all customers are notified when their order is received and when it is shipped via email confirmation. Tracking info is also provided with every order, and transit time varies with method chosen at checkout.
Returned Undeliverable
If item(s) are returned by the shipping service due to undeliverability, customer is responsible for cost of re-shipment. Please check and double check your address information when placing an order. Also note that P.O. Boxes are sometimes unfriendly destinations for packages and orders will occasionally bounce back as a result. It's safest to use a home or work address.
Items Not Received
If tracking information reflects that your order was delivered, but you didn't actually receive it, please check with neighbors or your apartment office, if applicable, to see if it was delivered to the wrong address by mistake. This can happen from time to time. There is little that can be done, beyond checking tracking. If tracking is never updated, it's likely that the order was lost in transit. In that case, Providential Co. will file a claim with the shipping service and re-ship your order.
Candle Shipping in Warmer Months
Soy candles are delicate and heat-sensitive. In order to deal with top melt of the candle during shipping, either a lid, or a small piece of sealing wrap will be placed on top. Once safely delivered, set the candle upright and carefully remove the wrap or lid. The wax will resettle and solidify indoors.
Let customers speak for us
from 27 reviews
With this year being the Jubilee Year of St. Francis of Assisi marking the 800th anniversary of his death, I gifted the Pilgrimage of Assisi print to the pastor of St. Francis of Assisi Catholic Church, one of the pilgrimage sites in our archdiocese, we also bought one for my home as my husband and I visited the gravesite of St. Francis of Assisi several years ago.
I purchased three of the Nativity Votive candles to give as gifts to family members at Christmas and know that they will enjoy the seasonal scent.
I have only worn it a few times, alternating with my other Providential Design totes, and have got so many compliments on it. I love the light pink and how it’s complimented by the design. The art work is lovely. The tote itself is great quality.
Lovely colors and design!
Beautiful tote bag. Nice quality tote and a nice size!
I bought several candles as gifts, but this one is probably my favorite. My daughters said, "It smells just like roses!" The image on the candle container is also beautiful.
Our family loves all the Providential candles, but the Annunciation candle with its hints of apple, pear, cinnamon, and chestnuts, along with the cedarwood wick may be one of our favorites! The verse from St. Luke's Gospel on the lid is a wonderful reminder of God's Providential care!
I purchased three Annunciation candles as gifts to my daughter and daughters-in-law.
Love the candle. As do all who I have given it to.
Absolutely beautiful in my Church History classroom! My students have called it “very aesthetic”
.”
I love these candles! I’ve been using them for going on two years. They elevate my prayer time with the beautiful sents of the church. I love the pictures on the candles as well.Having the images of The Sacred Heart of Jesus and Immaculate Heart of Mary is a good reminder to my whole family that we are under their loving care.
Amazing great quality perfect gift for ages 12+
Looks great in my office!
Looks great in my office!
Looks great in my office!
This is my favorite bag - use it for the farmers market, library books and taking to adoration with me!
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